service

Description of service

Assignment of water branch

Availability and availability of water collection and use of water supply network by water branch and metering devices (meters), with a specified capacity and with the prescribed pressure and appropriate quality (at the point of delivery), whether the subscriber uses this capacity Or not. (Section 17-4 of the Operational Regulations)

Assignment of sewage branch

Providing the possibility of discharging and disposing of wastewater to the general wastewater collection network in proportion to the water consumption and the prescribed capacity and the specifications agreed in the contract for establishing a wastewater branch, regardless of whether the subscriber uses this capacity or not. (Clause 18-4 of the Operational Regulations)

Change of use of water branch

Change of use of water branch

Change the diameter of the branch

Increase or decrease the diameter of the existing branch at the joint request (in compliance with paragraph 21-4 of the Operational Regulations)

Change subscriber profile

Changing the characteristics of the property and the owner after reviewing the submitted documents (in accordance with the provisions of paragraph 4-30 of the operating regulations)
Explanation: including name change, address and ...

Change the number of residential units of subscribers

Increase or decrease the number of residential units based on the submitted documents

Change the contractual capacity of the branch

Increase or decrease the contractual capacity of non-residential properties based on the submitted documents (in accordance with the provisions of paragraph 19-4 of the operating regulations)

Replacing the water meter

Replacement of a new meter instead of a damaged or worn property meter, in accordance with paragraph 39-4 of the operating regulations

Water meter test

Check the correct operation of the meter after the subscriber request and pay the relevant fees

Announcement of water meter function

Announcement of meter consumption number by the owner or residents of the property due to non-reading of the meter

Separation of water meter

Installation of sub-meters at the joint request if there are conditions

Relocate the water meter

Displacement of sewage meter and siphon, change of branch level, change of branch direction

Sale of tanker water

Sale of mobile water by tanker

Installing an excess sewer siphon

Installation of the second or third branch of the property sewage upon the request of the applicant and if the necessary conditions exist

Debt settlement of water and sewage subscribers

Submit a bill before the end of the cycle based on the meter consumption number announced by the subscriber

Request to review the bills of water and sewage subscribers

Checking the invoice for the accuracy of the calculation and also checking its costs for reading errors, meter failure or burst pipe

Possibility to pay the bill

Providing the possibility of electronic payment of bills through the site, telephone and ...

Answer to the inquiry of water branch ownership

Determining the debt and the status of water and sewage branch and answering the inquiry.
1. Inquiry upon joint request
2. Inquiry at the request of the office

View the records of bills and payments of water and sewage subscribers

Issuance of duplicate receipts or records at the joint request

Temporary disconnection and connection of water branch

Disconnection and connection of water / sewage branch at the joint request (in accordance with clauses 41-4 and 40-4 of the operating regulations)

Responding to water and sewage complaints

Ability to register offers, requests and complaints through the system and respond to requests

Consider water and sewage proposals

Ability to register offers, requests and complaints through the system and respond to requests

Consider water and sewage proposals

Ability to register offers, requests and complaints through the system and respond to requests